Quote:
Originally Posted by dini
I recently went to the Mac counter and spent a ton of money on their Holiday collection. I bought 2 out of 3 of the brush sets as well. 2 days later I saw on Nordies site they have the same brush sets for $35. On Mac and everywhere else it $49.50. That is a $30 difference plus almost $10 tax. I emailed Mac 4x before I got an answer, it was a generic response saying they were sorry I was upset about their prices. No, I bought 2 of the sets, I was upset of the fact Nordies was $15 cheaper. I then spoke to a manager and she said every Department store has to go by Mac rules except for Nordies. She said they can put their own price on anything. Mac found out at the last minute how low Nordies went with the brush set price and was shocked as well. They started a case file to give to the head honcho at Mac. If you are one of the people that paid full price you can email Mac and put in case # 88466. The more emails the better it will help show the managers how unfair it was on us loyal Mac addicts. They would not re-imburse me the price difference even though all I wanted was a store credit. In 11 years of buying Mac I have returned something 1 time!. I dont post here alot but I know many of you got duped and this might help. I told them I would even show them or mail them my store reciept for the $30 difference and they didnt have to pay me back the taxe money and they still said no. I dont know where to post this but if someone does, please pass it on.
Take care and have a good weekend
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Quote:
Originally Posted by franimal
Why don't you just return it? I have a feeling that all of these complaints for case#88466 will just ensure Nordies charges the same price in the future. That is rude MAC won't reimburse you.
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i'm sorry, but i totally disagree. yes, its unfair that nordies did that, and according to mac, they are allowed to set their own prices (which is strange cuz this has never happened before). so, why are you upset at mac for not reimbursing you when they told you they have no control over what nordies does-they're their own entity and set their own rules? and the price difference in no way unfair to loyal mac customers! maybe if mac as a whole gave a discount to new customers, then yes, that'd be unfair to the loyals. if you bought jeans at one department store and found em cheaper at a different store, are you gonna go back to the first store and ask for the difference? no. and if you would, then somethings wrong there. in no way is the first store obligated to match the price, unless of course they say they price match.
so you can either waste the time and gas to return the two you bought and buy them cheaper at nordies, or just realize that you, like many other people, paid retail price for them and others lucked out in nordies stupidity (mac is seriously pissed at them for doing this).