patentg33k
Well-known member
Well, hopefully they will honor that and refund you the difference. Sounds like they got the word out by the time I called later on.
MAC x Proenza Schouler (April 24, 2014)
- Thread starter LastContrast
- Start date
NYCBeautyJunkie
Well-known member
Oh yeah, the labels on the actual blush boxes are correct, which is why I don't get how they screwed this up. The blushes are just in the shipment box with the wrong packing slip label.
So it seems that any OC blush had SB shipped out instead and vice versa.
danisheree
Well-known member
Thank you!!!Mangrove looks gorgeous on you
NYCBeautyJunkie
Well-known member
See?!
This is really insane. If you didn't order two, you got the wrong one.
ETA: God forbid you order two of the same color... you would get two wrong ones, it would seem.
Again, anyone who ordered just one actually get the one they ordered???
Oh, OK. I thought there were the wrong names on the boxes.
BeautyPopStop
Active member
Nope! Just got off the phone about 10 min ago and not only did they not apologize until I pushed, they basically said "too bad so sad" and admitted it was a problem they were aware of! lol I was so shocked by the response I was speechless
Baje
Well-known member
You have got to be kidding me! WTF?! Yes I know it's frustrating for them but that's just downright rude!Nope! Just got off the phone about 10 min ago and not only did they not apologize until I pushed, they basically said "too bad so sad" and admitted it was a problem they were aware of! lol I was so shocked by the response I was speechless
blondie929
Well-known member
What?! Im sorry but I would have flipped I skipped this collection but reading about everyone's troubles I'm getting angry and I didn't even order anything I hope you got a name I would call back speak with someone of a higher power usually mac will let u keep they're fuck up and send you a replacement
danisheree
Well-known member
Wow...this is crazy! A big fail!!
jMANNSs
Well-known member
my box is labeled "Sunset Beach" and the blush is pink. I ordered Ocean City.
MACina
Well-known member
breatheonbeat
Well-known member
it seems to depend who you talk to- i called twice bc i got stressed out (none of you know me irl thank god- i am super neurotic and a virgo). the first girl was like oh okay they will fix it whatever. the second girl was SO nice and helpful and apologetic.Nope! Just got off the phone about 10 min ago and not only did they not apologize until I pushed, they basically said "too bad so sad" and admitted it was a problem they were aware of! lol I was so shocked by the response I was speechless
she gave me a case number for my complaint (take a number lol), and said they'd call me back in 24 hours, but '[she] wasn't gonna lie- it could be longer, but [she] really hoped it'd be a quick fix.' she guessed it was an issue with the sku.
she's like 'i hope you get your pink blush
' (i could hear the sad face).
brneyes76
Member
My invoice has Ocean City and the box/makeup case has Sunset Beach.
brneyes76
Member
I bet you talked with the same Rep I had with my first phone call.
vaisforluvrs
Well-known member
So there are two issues: some people receiving the wrong item completely, and other people receiving the right box label but wrong item. How does this even happen? And how can they know for sure what they are shipping without looking into every single box?!?
BeautyPopStop
Active member
RIGHT????
