MA Rudeness/Bad MAC experiences/Rants

[Makeup Emporium]

I have been to at least 6 different MAC stores/counters and I have to say the best one so far is the MAC store in Yorkdale mall (for my fellow Canadians). I was bringing back a ton of B2M and the girl was super nice!

My worst was the MAC at Scarborough Town Center. There is a lady there that is just not very pleasant and she gives this death glare to me everytime I walk in!! Not the kind of attitude you should have when your job is dealing with the public!!

 

[Civies]

Quote:

Originally Posted by Junkie Another experience: I went to Scarborough Town Center and went to the MAC counter at The Bay and was swatching All Ages, All Races and accidentally dropped one of the blushes. The MA was busy helping someone else and they both quickly stopped mid-convo to stare at me. I then stooped to look for the item (it rolled under the counter) and the MA rushed over, snatched it up and said, "If you need my help, you have to ask and wait" - in a tone that clearly implied, "Don't touch the damn products if you're going to drop them!". It was totally an accident - those frikken compacts are slippery! I asked her if it shattered (it didn't) - but she totally put it back without giving it back to me to look at and gave me a death stare. I laughed nervously and said outloud "Yeah, thats our queue to leave". My bf started laughing too and we walked away. I was like, "Did you SEE the look on her face?!" and he was like, "Yeah, she looked like she wanted to kill you". So it definately wasn't my imagination!

I've had good and bad experiences at that counter! A blonde lady with short hair was really sweet, however there was a younger MA that was a brunette and was a total lazy pig/snob. I wanted to get matched for my foundation, so I went and looked at some SFF and started swatching on my arm, I needed an opinion so I asked if she could help me (And all this time that I was swatching she wasn't paying any attention to me and the counter was empty). I asked if NC30 would look right on me and she tells me to put it on my chin. So I do and she says "Yeah". Like. YEAH? Is that all? You're not even trying to sell it to me or ask if I need anymore help or anything. I decided to leave afterwards. Ugh. Not giving commission if she can't take the time in day to help me get matched.

Quote:

Originally Posted by Makeup Emporium I have been to at least 6 different MAC stores/counters and I have to say the best one so far is the MAC store in Yorkdale mall (for my fellow Canadians). I was bringing back a ton of B2M and the girl was super nice! My worst was the MAC at Scarborough Town Center. There is a lady there that is just not very pleasant and she gives this death glare to me everytime I walk in!! Not the kind of attitude you should have when your job is dealing with the public!!

I love the MAC at Scarborough Town Center. They are really nice there.. to me at least! Maybe you had a bad MA

The nicest MAC counter I've ever been to was the Mac @ The Bay at Markville Mall. The girls there are all really sweet and helpful. The MAC counter at the Bay at Fairview is okay too. I met the sweetest MA there before, but other times MAs arent so helpful.

 

[Goat Goat Etc.]

Just found this thread and am loving it hard!!!

Dillards, San Antonio, TX 2-3 years ago:

MA wouldn't wait on me, the only person at her counter, wouldn't wait on me.
"She said her client was late." Yeah, she was 15 minutes late and this dumb-dumb would not MOVE!

I give my love to the main store or Macy's counter. I avoid Dillards whenever possible!

I had to cave and go to Dillard's to get Gaga and I felt awful!

 

[Curly1908]

Quote:

Originally Posted by Junkie I find that whenever I mention that I'm going to B2M for items, especially at the PRO store here in Toronto, the MAs become disinterested simply because its not a monetary sale. It doesn't happen in every case, but it has happened. I realize people need to make a quota for the day, but if I go in and want to swatch beforehand and may need a few opinions, it shouldn't be that big of a deal, especially if they aren't busy. I usually try to buy a few items as well - just to even it out, but I can't do that every time - hence B2M! Its free! Sorta lol

I so agree with your post. I actually had a MA who helped me pick out a few items say "Oh, there goes my numbers! You aren't gonna buy anything else?" when I B2M for ONE of four items that I was purchasing. I promptly put 2 of the items back to even further ruin his numbers.

If I was a MAC employee, I'd be throwing free samples, helpful suggestions, tons of attention, etc. to someone who's doing a B2M b/c it shows that they are loyal customers.

I also have a problem with MAs acting like they're above constructive suggestions from customers regarding the customer's own makeup. Let's not act like all MAC MAs are these super talented Picasso's with no room for improvement. I've actually had makeup applied where even the other MAC MAs whispered "I am so sorry." because of the horrible color choice/collection.

 

[Juxtapose]

Quote:

Originally Posted by Curly1908 If I was a MAC employee, I'd be throwing free samples, helpful suggestions, tons of attention, etc. to someone who's doing a B2M b/c it shows that they are loyal customers.

Exactly! It feels great to be treated well at MAC, especially when we spend a small fortune there. I think you're right---B2M shows we are loyal customers, and we shouldn't be made to feel bad or guilty for meeting the requirements of their recycling program for a free product.

 

[ms.marymac]

Quote:

Originally Posted by Shadowy Lady I've been pretty lucky at all MAC counters I've been to so far. It might have to do with the fact that there are three counters and one store in our city and all their MA's know me (since I go to MAC soooo much). All the MA's are super nice. They always tell me when the next event is, some of them even recognize me over the phone, lol! My sister had ppl MA's rude to her at the store once though. She went straight from swimming with no makeup and told me everyone gave her attitude. Next time she went with makeup and that was not the case anymore :/

This happens to me at Nordstrom all the time...not rude, but they ignore me or act like I am kind of cramping their style. If I go in there when I am dressed for work, they are up my ass.

 

[Whitney6195]

I just ran across this thread, and I have a rant.

I live two hours away from a MAC counter, and since I'm fairly new to mac I told DH we had to stop by there on our anniversary weekend.

It was my very first time at the mac counter, and I was more than disappointed. Both ladies were standing around, just chatting while I was looking around. No big deal. I asked her if they had the hypnotizing e/s and she said "hold on" and continued to talk to the other lady. I stood there for a minute then just walked off and kept looking. I had to ask again 5 minutes later. Then I asked where the shadesticks, and fix+ were at. She acted like it was a hassle to have to wait on me. If I lived closer I would have said nevermind, and came and got it later when she was gone..but I live two hours and I got it anyway. She didn't say thank you, or anything.
She totally ruined my first mac counter experience.

 

[Holy Rapture]

^^ Oh, that sounds really bad! You could try putting in a complaint online or maybe try talking to the manager the next time you go around (if you do!)

 

[toxicglitter]

ive only had one "bad" experience at mac. i dont think i would even call it that. last spring (?) i went to my local mall to the freestanding store to purchase a few things. it was the middle of the day so the store was EMPTY. talk about awkward. (but good because then rude people arent jumping in front of me when im trying to look at the eyeshadows.....yes it has happened......i hate Mass.) and i sometimes feel uncomfortable in the store anyways, because i feel like im not supposed to touch certain things, or walk behind a display, etc. (especially Nordstrom's.....weird set-up)
anyways, i walk in and the MAs (3 or 4) are all standing around talking to each other and as soon as i walk in ALL OF THEM look at me all at once dead silence...that's all....no "hi".... and to make it worse i was barely wearing any make-up, just a little shimmery neutrals, and i was wearing jeans, my white & black DC skateboarding sneakers, a cute little fitted t-shirt.
(YES, i looked like i was 14) =
so i proceeded to walk in trying to clear the akward-ness by saying "hello everyone!", and kind of dancing to the music a little bit ....lol. LOSER! hahaha =)
they were like 'ooooohkayyyy'
then finally some other customers came in and i felt better because the silence was broken, an MA asked to help me, and i finally walked out with $75 dollars worth of stuff.

then i have had some good times. a month ago i went into Macys and the girls there were nice and the one ringing me out was asking where i got my earrings (charlotte russe) and how she loved them. and she was joking around about it and was like "you mind if i try them on for a little while?"....we all were laughing.
anyways, i thought it was funny.


ok sorry for such long post......

 

[CellyCell]

.....

 

[toxicglitter]

wow, wtf is wrong with people?

 

[toxicglitter]

Quote:

Originally Posted by Curly1908 I so agree with your post. I actually had a MA who helped me pick out a few items say "Oh, there goes my numbers! You aren't gonna buy anything else?" when I B2M for ONE of four items that I was purchasing. I promptly put 2 of the items back to even further ruin his numbers. If I was a MAC employee, I'd be throwing free samples, helpful suggestions, tons of attention, etc. to someone who's doing a B2M b/c it shows that they are loyal customers. I also have a problem with MAs acting like they're above constructive suggestions from customers regarding the customer's own makeup. Let's not act like all MAC MAs are these super talented Picasso's with no room for improvement. I've actually had makeup applied where even the other MAC MAs whispered "I am so sorry." because of the horrible color choice/collection.

soooooooo true. and wtf about the MA talking about his numbers! you dont do that!!!!!! thats why usually i pay attention to them closely and make sure they are trying to help ME, not THEM.
you dont talk about what you get paid, or quota, or anything like that. SO RUDE!!!! GAAHHHHH
and i wouldve done the exact same thing and put a couple of items back.

 

[toxicglitter]

Quote:

Originally Posted by Candy Christ They used to do that to me the first time I went to MAC (the same counter with the idiot chick). I hate when I feel like I'm being rushed, especially when they're there to help you out, not stare at you like you're some nuclear waste swamp monster.

Candy Christ, i read your story, holy shit!

 

[ms.marymac]

Quote:

Originally Posted by CellyCell Here's my latest - I honestly don't know why I even bother with this location in Macy's in Antioch Mall, CA. I've had nothing but shit experience, but I go because it's the closest to my house but I've had enough - I should just travel the extra 10 minutes to Brentwood or Concord stores. Anyways, this past Monday I went to return that Blooming lipstick and I was planning to exchange it for the gloss really quickly. I went around 12pm (I start work at 1:30pm, and I still had quick errands to do afterwards) and was looking around waiting a bit and checking to see if the gloss I wanted sold out (didn't), saw no MA around. Waited a good few minutes and noticed no one was coming or was near the area so I went to Macy's perfume counter and asked the lady if she knew where the MA went. She told me to go knock at the door - she should be in there. I did. Waited a good few minutes and nothing. Went back to the SA, she decided to come with me and knock. Nothing - so she said she must be on a break. Okay, only 1 person working the counter and they take a break away from the counter? I've been in that working position but I've never taken a break away from my area in case customers came. A few minutes later the girl arrives and the perfume SA tells her I've been waiting for awhile. I say thank you to the SA and the MAC chick comes around and just looks at me and ask what I needed. No appologies at all for having me to wait. I said I just needed to return something. She already has this body language that she's annoyed with me and gives attitude. She grabs the bag and flips it upside down and just dumps the item there and sighs - doesn't pull it out, hella dumps it. She mutters - "oh, this is sold out" but more to herself. Then asked if I didn't like it all bitchy, assuming cus it's a popular item. I straight up said no. I was going to say, "I wouldn't be returning it if I did like it, duh" but said no and just looked away. Needless to say, I didn't even ask to get the gloss. She just hands my receipt and I snatch it cus I'm livid and she doesn't say have a good day or thank you. I hate being treated like shit, but honestly who does? I'm not a horrible customer by any means - I have MA who love me and remember me but when this trick Ashley walked in my blood boiled. I was so aggravated from just waiting so long and not given an appology - it must've shown. I left the store at 12:23pm (yes, I checked) - it took 23 minutes to return one effin lipstick and me being the only customer. I so wrote to MAC for this. I should contact MACY too. Skank ass trick. Rant over. lol

She should not have been rude about the return. As far as her taking a break goes, she will get in trouble if she doesn't. So basically she is damned if she does, damned if she doesn't. This is a scheduling issue. It happens a lot in my region. :/

 

[malvales]

While some MA at MAC are nice, some act like they rule the world by working at MAC.
I never had very bad experience but I have never experienced great customer service either even when I walked out with more than $100 worth of products.
Only one time I recall that I was looking for Shell Pearl from GMLOL, but I completely forgot the name. I just said " i want the beauty powder from GMLOL". I was in hurry so i picked Prim &Proper blush (that i thought at that time was Shell Pearl) and the MA didn't say anything at all about them having Shell Pearl but it's sold out. I just realized at home I picked wrong item.

Last week I went again to MAC and asked about To The Beach collection. The MA said it will be out June 7th (I just knew from Specktra that it is actually May 27th). I complimented her that her blush really looked good on her. She didn't say a thing not even a smile. Yes, Your Highness, I will vanish from your sight now.

 

[DJ_Roxas]

I had a one of those moments. I was at the MAC counter at Macy's waiting to get color matched, so the make-up artist told me to wait a couple of minutes and those couple of minutes beacame into a 45 minute wait. So just as I was about to leave the head MAC Make-up artist yelled at me for leaving and I told her I was waiting 45 minutes just to get colored matched. She told me to "f*ck off" so I left that counter and she started to follow me. Little did I know she was putting make-up in my Hot Topic bag and was secrectly following me. So I left for the bus. But thanks to her, I'm banned from Mayfair Mall for 3 years, can't ever go into Macy's,got a retail theft ticket for something I didn't do and can't get anywhere near Mayfair Mall without get a "Criminal Tresspassing" ticket.

 

[QueenBam]

Quote:

Originally Posted by DJ_Roxas I had a one of those moments. I was at the MAC counter at Macy's waiting to get color matched, so the make-up artist told me to wait a couple of minutes and those couple of minutes beacame into a 45 minute wait. So just as I was about to leave the head MAC Make-up artist yelled at me for leaving and I told her I was waiting 45 minutes just to get colored matched. She told me to "f*ck off" so I left that counter and she started to follow me. Little did I know she was putting make-up in my Hot Topic bag and was secrectly following me. So I left for the bus. But thanks to her, I'm banned from Mayfair Mall for 3 years, can't ever go into Macy's,got a retail theft ticket for something I didn't do and can't get anywhere near Mayfair Mall without get a "Criminal Tresspassing" ticket.

OMG!!!!! THAT IS SO FUCKED UP!!!!!! Please contact corporate and maybe even law enforcement! I can't believe that..... WOW!!!!

 

[Penn]

Quote:

Originally Posted by QueenBam OMG!!!!! THAT IS SO FUCKED UP!!!!!! Please contact corporate and maybe even law enforcement! I can't believe that..... WOW!!!!

I agree, you shouldn't take that lying down. Don't they have security cameras at the mall?

 

[QueenBam]

Quote:

Originally Posted by Penn I agree, you shouldn't take that lying down. Don't they have security cameras at the mall?

yeah ummmm.... idk seriously, thats almost hard to believe.

 

[DJ_Roxas]

Quote:

Originally Posted by QueenBam OMG!!!!! THAT IS SO FUCKED UP!!!!!! Please contact corporate and maybe even law enforcement! I can't believe that..... WOW!!!!

I did and they won't do anything about it.

Quote:

Originally Posted by Penn I agree, you shouldn't take that lying down. Don't they have security cameras at the mall?

Yeah but they said she didn't do anything and that I was lying.