From MAC: Dear Candice Thank you for taking the time to contact us and for giving us the opportunity to express our apologies for your experience. We recognize and deeply regret that this experience fell short of the service that our valued MAC customers deserve. We wish to reassure you that we are equally disappointed that the additional efforts that were made to improve the shopping experience for this collection did not have the desired results. We sincerely apologize that it has caused inconvenience and disappointment to our MAC and RiRi fans. When we fail to meet our customers' expectations, it is a very serious matter and to that end we have shared your comments and feedback with the appropriate individuals within our organization for their review. In addition to the challenges with our site's performance during the launch, the PayPal system was not available due to an unrelated issue at PayPal. We are very sorry that these issues affected your ability to order your desired products and we hope you will allow us another opportunity to assist you. We are currently determining if additional quantities of the RiRi Hearts MAC Fall Collection will be available. If you would like to be contacted should additional quantities become available, please reply to this email with the products you would like, your contact information, a convenient contact number and time of day that you may be reached and your mailing address. We will be happy to contact you if the products you are interested in become available. You may still be able to purchase items from this collection today at the following partner retailers as well as the partner retailer's online sites: (I deleted them due to the issues about the secret sites. Truth be told it's not new info).
