MAC Return and Exchange Policy Questions

MacAddict09 · Mar 9, 2009

Online Return

I dont have a mac store anywhere near me so I dont have the luxory of just driving to a store to return something. I bought the wrong shade of the studio sculpt foundation and decided to return it. For some reason I did not include the original package and Im freaking out. You do have to have the original packaging right So what happens to the product? Do they keep it and throw it away or will they ship it back to me?

mac_arp4ever · Mar 9, 2009

Re: Online Return

no you don't have to have the original packaging...i returned a lipstick...i wrapped it up in newspaper and put in a little package i bought from rite aid for .99...as long as it's protected that it doesn't break or anything...i got my refund about 2 weeks later...and i sent it usps...no insurance or anything...you can't return ur online purchases to the store anyway

MacAddict09 · Mar 9, 2009

Re: Online Return

Thanks,its nice to know. I freaked out since I havent heard anything from them yet.

Mindy! · May 23, 2009

Will they return this?

A week ago i bought a M.A.C studio fix foundation + powder in NW30, and It's the wrong color. I know I know why did you buy he wrong color? Don't send your sister to the store for you!

But I don't have my recipt or the box but i do have the debit card it was purchased with. i would prefer to just exchange it for the right color.

TISH1124 · May 23, 2009

Re: Will they return this?

They should return it...If you got it at a counter it should have a sticker or if she bought at at a MAC location it should be in the computer under the name it was purchased under...They will exchange just no money back.

L1LMAMAJ · May 23, 2009

Re: Will they return this?

Actually I went to a MAC freestanding store a couple days ago to try to exchange a couple of eyeshadows and they told me of this new policy they have where they will only exchange/return with a receipt and within 30 days. The MA's can't do the exchanges/returns, only the managers can. They use to let you exchange without a receipt but now they're very strict about it. You can try but they most likely won't let you. Since your situation is different than a person that just doesn't like item and is simply wanting to exchange for something else, they may let you if you talk to them. Good luck.

Tish is right about being able to get an exchange at a counter if it has a sticker on it. I tried that a couple weeks ago at Nordstrom's and they let me exchange my eyeshadow, no questions asked. This is not the same for freestanding stores.

TISH1124 · May 23, 2009

Re: Will they return this?

Hummm...I only go to PRO but they have everything listed in the computer by customer so I have exchanged before but they look to see when I bought it...

L1LMAMAJ · May 23, 2009

Re: Will they return this?

.....

Mindy! · May 23, 2009

Re: Will they return this?

Well it's worth a shot. otherwise I just wasted 26$. lol

TISH1124 · May 23, 2009

Re: Will they return this?

Yeah give it a try...My friend just exchanged a e/s on Friday and it was no problem at all.

gildedangel · May 23, 2009

Re: Will they return this?

It shouldn't be a problem, most MA's I imagine are nice enough to do the exchange for a different shade. It doesn't hurt to try.

Curly1908 · May 23, 2009

Re: Will they return this?

I've never returned/exchanged anything at a store, but I have at a counter. I kept my receipt, but they didn't need it because they have my debit card info stored in the computer.

L1LMAMAJ · May 23, 2009

Re: Will they return this?

yea i think i will try to exchange my e/s at a different MAC. they were so strict at the one I went to about exchanging without a receipt. ugh it's just an exchange, not asking for money back.

calbear · May 26, 2009

Re: Will they return this?

Quote:

Originally Posted by Mindy!

A week ago i bought a M.A.C studio fix foundation + powder in NW30, and It's the wrong color. I know I know why did you buy he wrong color? Don't send your sister to the store for you!

But I don't have my recipt or the box but i do have the debit card it was purchased with. i would prefer to just exchange it for the right color.

Without the box or the receipt...i don't know any who would do it. Sorry. There are just sooo any people trying to 'get over' (not you) that MAC has had to crack down on the return policies.

MAC_Whore · May 26, 2009

Re: Will they return this?

Quote:

Originally Posted by L1LMAMAJ

yea i think i will try to exchange my e/s at a different MAC. they were so strict at the one I went to about exchanging without a receipt. ugh it's just an exchange, not asking for money back.

They loose money with exchanges just like cash returns, as in both cases the returned product is pitched out (B2M).

L1LMAMAJ · Jul 3, 2009

mac return: Can items purchased online be returned to the store?

.....

tepa1974 · Jul 3, 2009

Re: mac return

Yes you can send them a copy of the e-mail confirmation or go into the MAC website and print out the information under "Order Status" (they will both have the order # which is what they need). I've done the latter and had no problem with it.

I don't think you can return items purchased on line at a MAC store or counter. HTH

SerenityRaine · Jul 3, 2009

Re: mac return

If you are returning for money you have to send the products back to MAC. I think that the store allows exchanges tho. One time they sent me the wrong color & I was able to exchange it at the store but that was a couple years ago..

Ruby_Woo · Jul 3, 2009

Re: mac return

Yeah, we don't allow exchanges, or returns for online orders. You would have to do all of that online.

franimal · Jul 3, 2009

Re: mac return

I have exchanged at the mac store too.

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