Gisselle
Well-known member
yes another bad customer service post
well long story short, i received horrible treatment at a MAC store in Santa Barbara today. since the store has opened this year, it has been nothing but rude remarks, dirty looks, and being ignored. Today they went too far. They denied my purchase because i didnt have ID. YES I DID HAVE ID. i dont know if it was the color of my skin, what i look like, or that i had asked for a sample(they refused me a sample). I was buying a lot of items. I have good credit. The B***** seemed to have a attitude and treated me like S***. if you want to know the long story, i can send you a link to my LJ post where it went more into detail. Here i am angry, and i will do something about it.
i called many newspapers, professors, and anyone i know that can get my voice heard, to attempt to do something about horrible customer service. I think this has become my new paper topic. I would like to interview anyone willing to be interviewed for my paper/article/cause.
i dont think this is over reacting, if someone doesnt try, then nothing will change. i hope mac will do something about some of their ma's (not all, b/c some are great/amazing/sweet people) i am a loyal customer and so are all of you great girls. we love the makeup, but not the service? service is as important as the product itself, or at least should be. so please IM me or email with your stories, so we can chat. and yes i have worked in makeup retail before (not mac, but higher end makeup) and customer service should never be like this.
so if you relate to my experiences and how i am feeling, email me, IM me, i want my voice heard. and yes i left a message with MAC directly and will be calling the store manager tomorrow.
thanks girls
well long story short, i received horrible treatment at a MAC store in Santa Barbara today. since the store has opened this year, it has been nothing but rude remarks, dirty looks, and being ignored. Today they went too far. They denied my purchase because i didnt have ID. YES I DID HAVE ID. i dont know if it was the color of my skin, what i look like, or that i had asked for a sample(they refused me a sample). I was buying a lot of items. I have good credit. The B***** seemed to have a attitude and treated me like S***. if you want to know the long story, i can send you a link to my LJ post where it went more into detail. Here i am angry, and i will do something about it.
i called many newspapers, professors, and anyone i know that can get my voice heard, to attempt to do something about horrible customer service. I think this has become my new paper topic. I would like to interview anyone willing to be interviewed for my paper/article/cause.
i dont think this is over reacting, if someone doesnt try, then nothing will change. i hope mac will do something about some of their ma's (not all, b/c some are great/amazing/sweet people) i am a loyal customer and so are all of you great girls. we love the makeup, but not the service? service is as important as the product itself, or at least should be. so please IM me or email with your stories, so we can chat. and yes i have worked in makeup retail before (not mac, but higher end makeup) and customer service should never be like this.
so if you relate to my experiences and how i am feeling, email me, IM me, i want my voice heard. and yes i left a message with MAC directly and will be calling the store manager tomorrow.
thanks girls