MAC - In the Groove Discussion
- Thread starter Susanne
- Start date
elegant-one
Well-known member
Oh, & TamEva -
Haven
Well-known member
Quote:
How terrible. I agree that the sales rep was extremely rude telling you that all of the product was already on hold for employees.
Originally Posted by Manda718
Welp, that was uneventful. 
I just called the 3... count them... 3 different MAC locations in the one mall that I go to to see if I could put Stereo Rose on hold. And I am still Stereo-Rose-less. 1st call... MAC store: Me: Hi, would it be possible to put a hold on an item from the In The Groove Collection coming out this week? Girl: Uhhhh... we don't even have that on the FLOOR yet. Me: ..... I know. I wanted to hold something because I am away on vacation. I tried ordering it today online but it's backordered. Girl: Ummmm... I don't.... umm.... *talking to the girl in the background* Girl in Background: In the Groove?.... STEREO ROSE?.... (mind you, I didn't even MENTION Stereo Rose and she said it) Girl gives Girl in Background phone: Hi. Yeah, no. To tell you the truth, we won't even be putting that on the floor. It's been reserved by all of our employees. (yes, she said employees!) We have none for the public. And if it's backordered online, we won't get extra stock. Sorry. Me: WOW.... uh... okay, thanks? 2nd call... MAC counter in Macy's: Me: Hi, would it be possible to put a hold on an item from the In The Groove Collection coming out this week? Girl: Not possible. We don't hold items for more than 24 hours and that collection isn't even OUT yet. *scoffs like I'm some premature makeup loving fool* Me: WOW.... uh... okay, thanks? 3rd call... MAC counter in Bloomingdale's: Me: Hi, would it be possible to put a hold on an item from the In The Groove Collection coming out this week? Girl: Which item? Me: *hopeful!* STEREO ROSE MSF! Girl: Hold on one sec. *on hold for 5 minutes, fingers crossed* Girl: I'm sorry. They've all actually been put on hold already. Me: .... ALL OF THEM? Girl: All of them. Me: WOW.... uh... okay, thanks? So.... yeah. What gives? Is this freakin' MSF like freakin' GOLD or something? I don't believe it! |
How terrible. I agree that the sales rep was extremely rude telling you that all of the product was already on hold for employees.
chinkee21
Well-known member
Quote:
Thank you for the tip, maybe I should try Live Chat and ask them...
| Originally Posted by Haven
My SR order initially had a ship date of 7/20, and then later I was notified that it shipped out today via UPS. My order, however, was never listed as backorder. It was "in process." |
Thank you for the tip, maybe I should try Live Chat and ask them...
Ally4MAC
Well-known member
Quote:
I got that same message so I decided to do the live chat since its still up and running. This is what I got
Jessica N: I see your question: I ordered an item and I got an email saying it was backordered but my order still says in process.What does this mean?
Ally: yes
Jessica N: I would be happy to look into this for you. May I have your order number, please?
Ally: #########
Jessica N: Thank you. It will be just a moment, please.
Ally: ok
Jessica N: Thank you for your patience. Upon checking our system, I found that your order including the M·A·C Mineralize Skinfinish is preparing to ship at this time. It appears that the delayed status e-mail was sent in error. I am so sorry for the confusion.
Jessica N: Your order should arrive within 11 business days, beginning tomorrow.
I would check what the status is under your account on the nordstroms website and if it says in process chat with them. I was about to pull an all nighter waiting for the other websites so its a good thing I checked.
| Originally Posted by chinkee21
I was able to place an order with Nordies website, it says it's backordered with an estimate ship date of July 30, has anyone here had any experience with backorders on Nordies? Are they guaranteed? I am just worried that they won't have it in the end, and by then I would have already missed picking it up at my local dept. store... |
I got that same message so I decided to do the live chat since its still up and running. This is what I got
Jessica N: I see your question: I ordered an item and I got an email saying it was backordered but my order still says in process.What does this mean?
Ally: yes
Jessica N: I would be happy to look into this for you. May I have your order number, please?
Ally: #########
Jessica N: Thank you. It will be just a moment, please.
Ally: ok
Jessica N: Thank you for your patience. Upon checking our system, I found that your order including the M·A·C Mineralize Skinfinish is preparing to ship at this time. It appears that the delayed status e-mail was sent in error. I am so sorry for the confusion.
Jessica N: Your order should arrive within 11 business days, beginning tomorrow.
I would check what the status is under your account on the nordstroms website and if it says in process chat with them. I was about to pull an all nighter waiting for the other websites so its a good thing I checked.
twilightessence
Well-known member
Quote:
PM'ed you. Don't know if I'm to late LOL.
| Originally Posted by erine1881
i've got 2 takers already. i can either ring em up thru macy's like i would for any customer, or i can buy and ship em out myself and you can do paypal to pay me the cost, tax and $4.95 shipping. whatever you're more comfortable with. |
PM'ed you. Don't know if I'm to late LOL.
loudhearted
Member
Quote:
I was thinking something like the way MacPRO is for professionals but for employees only (Ultimate MacPRO! It sounds awesome already!). Employees can only use their employee discount at this separate storefront so employees have an incentive to purchase from there instead of regular inventory, but still have the choice to buy from their own store/public inventory without discount. You can throw in an extra incentive in the form of early collection release for employees or something, so public inventory can be better managed. (It can also create extra positive buzz if employees get extra time to play with products and hype it up for their customers!)
But yeah, feasibility is definitely a gigantic issue and I've got no business or retail experience so I'm just theorycrafting. Ultimately it all comes down to MAC not creating enough inventory, period
| Originally Posted by monter
I could see being able to take pre-orders for employees directly from corporate, but I don't know if that would be feasible. I don't know how MAC is run, but at VS, we have zero control over what things we get shipped; we have no contact with the place that sends our inventory. Considering MacPRO sold out of SR just as fast (or faster?) than mac.com, I don't think that's fair either. |
I was thinking something like the way MacPRO is for professionals but for employees only (Ultimate MacPRO! It sounds awesome already!). Employees can only use their employee discount at this separate storefront so employees have an incentive to purchase from there instead of regular inventory, but still have the choice to buy from their own store/public inventory without discount. You can throw in an extra incentive in the form of early collection release for employees or something, so public inventory can be better managed. (It can also create extra positive buzz if employees get extra time to play with products and hype it up for their customers!)
But yeah, feasibility is definitely a gigantic issue and I've got no business or retail experience so I'm just theorycrafting. Ultimately it all comes down to MAC not creating enough inventory, period
Icecaramellatte
Well-known member
I got a shipping confirmation email tonight. I only ordered Stereo Rose. Oops I forgot to say the email was from Mac.com!
chinkee21
Well-known member
| Originally Posted by Ally4MAC
I got that same message so I decided to do the live chat since its still up and running. This is what I got Jessica N: I see your question: I ordered an item and I got an email saying it was backordered but my order still says in process.What does this mean? Ally: yes Jessica N: I would be happy to look into this for you. May I have your order number, please? Ally: ######### Jessica N: Thank you. It will be just a moment, please. Ally: ok Jessica N: Thank you for your patience. Upon checking our system, I found that your order including the M·A·C Mineralize Skinfinish is preparing to ship at this time. It appears that the delayed status e-mail was sent in error. I am so sorry for the confusion. Jessica N: Your order should arrive within 11 business days, beginning tomorrow. I would check what the status is under your account on the nordstroms website and if it says in process chat with them. I was about to pull an all nighter waiting for the other websites so its a good thing I checked. |
Ooh, thank you, I am somehow relieved! I will have to wait tonight though with Live Chat as I am on the other side of the world!
clotheswhore
Well-known member
I just checked my order status on the Mac website. All the items I ordered, including SR and Later p/m, has "pending" next to them. I haven't received any shipping confirmation email yet and I placed my order this morning at 8:59 am EST. I guess I'll have to wait until midnight when they start sending out emails to find out if everything went through?
Icecaramellatte
Well-known member
This is interesting. In this case, the employees need to be able to wear the product. Its advertising right? I know I always love to see how the MAs are wearing the products when a new collection comes out. So Mac really should have a way to get the product to their employees while leaving some for the customers.
monter
Well-known member
Quote:
That actually sounds like a REALLY good idea. Especially getting stuff early and creating buzz!
Edit: VS does something like this, sort of - we usually get new bras for free or at a discounted price ($15, max) a week or two before release so that we can wear them and figure out what we like about them/don't like about them. The purpose is so we can give personal testimony to customers. They actually threatened to take that away from us when they did some secret shopping and none of the associates were using personal testimony!
Our gratis comes from our stock though - and it's created some problems (especially because we often can only get buff or black). So if a lot of our employees are 34B, and we get a limited supply - that means we have zero 34B black bras at launch. Not the best planning, VS!
| Originally Posted by loudhearted
I was thinking something like the way MacPRO is for professionals but for employees only (Ultimate MacPRO! It sounds awesome already!). Employees can only use their employee discount at this separate storefront so employees have an incentive to purchase from there instead of regular inventory, but still have the choice to buy from their own store/public inventory without discount. You can throw in an extra incentive in the form of early collection release for employees or something, so public inventory can be better managed. (It can also create extra positive buzz if employees get extra time to play with products and hype it up for their customers!) But yeah, feasibility is definitely a gigantic issue and I've got no business or retail experience so I'm just theorycrafting. Ultimately it all comes down to MAC not creating enough inventory, period
|
That actually sounds like a REALLY good idea. Especially getting stuff early and creating buzz!
Edit: VS does something like this, sort of - we usually get new bras for free or at a discounted price ($15, max) a week or two before release so that we can wear them and figure out what we like about them/don't like about them. The purpose is so we can give personal testimony to customers. They actually threatened to take that away from us when they did some secret shopping and none of the associates were using personal testimony!
Our gratis comes from our stock though - and it's created some problems (especially because we often can only get buff or black). So if a lot of our employees are 34B, and we get a limited supply - that means we have zero 34B black bras at launch. Not the best planning, VS!
shontay07108
Well-known member
I just got an e-mail from Mac.com saying that my Later pigment and Go For It lipstick has been shipped. I chose 2 day shipping so hopefully I will have my stuff by Thursday
.
michelle79
Well-known member
I just checked my order status & it says backordered.
laylalovesmac
Well-known member
Quote:
I am so stoked that my order shipped without problems. I didn't get SR, but I am so happy I ended up with everything I paid for!
*Crosses fingers it gets here tomorrow*
| Originally Posted by sungelly87
I hope everyone that wants one eventually gets it! I have my fingers crossed for y'all!
|
I am so stoked that my order shipped without problems. I didn't get SR, but I am so happy I ended up with everything I paid for!
misha5150
Well-known member
I had went to my MAC counter at Macy's last Thursday and the girls there said that they would start selling the In the Groove stuff on Saturday since it was already on display underneth the counter so I made sure to get there Saturday around the time that they opened just to make sure that I got to get SR since they only had 5 to sell. So when I got there, the manager was there and I asked her if they were selling ITG stuff that day and she looked at me like I was crazy!
I told her that the 2 girls that were working Thursday said that they would start selling ITG Saturday and she said that she would sell it to me since they told me that they were going to sell them Saturday even though the collection doesn't officially launch until this Thursday!!
So since I couldn't swatch anything, I just picked up the 2 items that I had really wanted: Stereo Rose and Jazzed and skipped happily away! I swatched them later and was rather dissappointed though; they were both lighter than I had expected them to be but I will make them work!
I can't believe that SR sold out in under 3 hours!! I hope everyone who wants one gets to get one.
abb
Member
Just got the back order e-mail. Thanks Barbi:
Thank you for your recent purchase at M.A.C. Online.
Regrettably, we are unable to fulfill your order for the following item(s) as it is temporarily out-of-stock. We expect to ship the item(s) below within two weeks. If you wish to cancel the shipment of any item, please contact us at 1-800-588-0070. We will ship any non-canceled item(s) as soon as it is available, with no additional shipping charges.
*M4X7-26 MINERALIZE SKINFINISH STEREO R 1 28.00
Please be assured that you will not be charged for any canceled or unshipped item(s). When the item(s) becomes available for shipment, you will receive a confirmation via email with the shipping details.
If you have any questions or concerns, please contact us via email at [email protected]
Best regards,
Barbi
So...is this what happened with ML? Did they give you false hope and say it'd be two weeks before they told you to forget about it?
Thank you for your recent purchase at M.A.C. Online.
Regrettably, we are unable to fulfill your order for the following item(s) as it is temporarily out-of-stock. We expect to ship the item(s) below within two weeks. If you wish to cancel the shipment of any item, please contact us at 1-800-588-0070. We will ship any non-canceled item(s) as soon as it is available, with no additional shipping charges.
*M4X7-26 MINERALIZE SKINFINISH STEREO R 1 28.00
Please be assured that you will not be charged for any canceled or unshipped item(s). When the item(s) becomes available for shipment, you will receive a confirmation via email with the shipping details.
If you have any questions or concerns, please contact us via email at [email protected]
Best regards,
Barbi
So...is this what happened with ML? Did they give you false hope and say it'd be two weeks before they told you to forget about it?
