Stalked @ Sephora?

GlamQueen21

Active member
I feel the same way. They ask me like a hundred times if I do need help with anything and I always say no thank you. It also happends to me at the CCO too!
 

Tat2dbeauty07

New member
Quote:
Originally Posted by MizzMelroseMood
I'm weird I don't like being helped lol. I like researching stuff online and then purchasing it, that way I already know what I want. Whenever I get asked ''May I help you?'' I'm like omg go away lol. I know that's so bad but I hate being bothered/stared at while I'm shopping. I always have to reply the same ''I'm just looking''. lol

I tend to be the same way I go in knowing what I want at most stores and when someone asks if I need help I tell them I'm just looking the lady at the cosmetic company outlet when I come is shes like your in all the time I know you don't need help you always know what you want.
 

jmgjwd

New member
Quote:
Originally Posted by MizzMelroseMood
I'm weird I don't like being helped lol. I like researching stuff online and then purchasing it, that way I already know what I want. Whenever I get asked ''May I help you?'' I'm like omg go away lol. I know that's so bad but I hate being bothered/stared at while I'm shopping. I always have to reply the same ''I'm just looking''. lol

I agree wholeheartedly, which is why the stalking annoys me to no end and yes, I am sympathetic to the fact they are just doing their jobs.

What peeves me even more is when I do ask a question, I'm usually more knowledgeable about the makeup than they are?!?! This happens even more so at MAC???? Or they will offer an alternative (cause there is ALWAYS something I want that is out of stock) that is not even remotely similar to my original request.
 

ieatbrains2400

New member
Ugg, that happens to me all the time. I'm swatching products and they're always watching me while pretending to clean things. Once I caught an SA spying on me from behind a shelf. I get that they're doing their job and I'm one of the younger people who go into sephora but It's uncomfortable looking for acne concealer while some 50 year old women are staring at me.
 

joanita

New member
that has happened to me and what I do is start following them, eventually they go away, I can never keep a straight face tho, lmao
 

Haven

New member
Sometimes I am ignored in Sephora, and sometimes the SA's follow me around. I usually ignore them when they follow me around and ask me 10x if I need a basket.
 

brokenxbeauty

New member
I am always either followed around or ignored. I suppose I have to just get used to it, because both can be annoying.
What really bothered me was my last trip to my local MAC counter, which is the only one remotely near my area. I haven't been there for months so I'm hoping my next visit will be better. But the MA asked "Oh, do you save up all your money just to buy MAC? Wow." I was making like a $60 purchase. Yes, I am young and I don't make a lot of money but I found it offensive for her to imply that it must take a lot for me to save up $60...even if it does! Lol.
 

Dominique33

New member
Same story in France : ignored or they follow around all the time. But worse, in some Sephora shops there is a really nasty habit, rudeness with customers ! I have a golden card, I am not boasting of this but I would like a smile or a simple hello. In other Sephora shops around here it's quite the opposite all people are great, I very often talk to them and we discuss upcoming collections, perfumes or other topics. I already boycotted one Sephora, I happen to know they do it on purpose because they don't appreciate their director. Mean, I think. Many good customers did like me, they would never go to that Sephora again.
 

MarieMary

New member
I agree with you, Dominique33. It really depends on the Sephora store.
There is one I don't go to anymore because the people working there are just rude, and very unhelpful. Plus the testers are in such horrible condition.
The Sephora closest to where I live have some of the kindest and nicest sellers ever, and everything is clean and neat.

Horror story (at least for me, lol) was on wednesday. It was the first day of sales, and I saw 3 Guerlain Rouges G on sales. The testers were right there, but one customer opened the lipstick and swatched it on her hand. I told her with a smile that there were testers right there; she gave me nasty look then ignored me. I quietly notified one seller (who was horrified) who quickly went to offer her advice and help, just to check she wouldn't do it again.

Anyway, back to the topic.
I have been stalked not so much by the sellers but more by the security guards at the Sephora I don't go to anymore. They followed me. I like big bags, and pockets on my clothes. I browse through counters, and I like to swatch. I often go out make-up free, in jeans, t-shirt and ballerinas or tennis shoes. I also look younger than I am, and I like luxury make-up. So I must look like a teenager who doesn't know anything about make-up and who doesn't have enough money to buy make-up sold at Sephora. So I guess I look suspicious and worth following around. It's super annoying.

I don't mind being asked "Hello, can I help you with anything?" / "Hi, do you need advice?" but 4-5 times in a row is annoying.

One bad experience that I had was at the Guerlain counter in Le Printemps. I was admiring their wall of Rouges G (I have a weakness for those). The seller looked at me with spite, like I had no business looking at such expensive and classy items in my cheap clothes and make-up free face. I felt humiliated.
 

Dominique33

New member
So it's the same elsewhere ! Yes you're right, the security guard does stalk ! But I was told the reason by the Direction at my favourite Sephora where they're all great. People who stole makeup and luxury goods are very often the store's best customers ! She told me a lawyer ( earning let's say more 5000 €/month to give you an idea ) stole around 700 € skincare products ! She was a very good customer who had never stolen before...
I never felt humiliated at Sephora, ignored yes but humiliation no, when I ask when is the MUFE Bohème Palette to be launched please, they simply don't know... There is so much pressure at Sephora that they never take the time to visit blogs and beauty sites. I think it's sad for them to work in such a bad context, many leave Sephora for other brands I understand that. But customers should be treated as customers, esp in the luxury industry.
 

B0NJ0URMIN0U

New member
this really mad me laugh lol. i remember being in highschool and walking into sephora with my friend. we wore uniforms to school so im guessing that immediately made us a target. i specificlly remember this one time a cast member literally followed us around. im not sure if she was trying to be slick, but i heard her talking to the other cast members telling them to watch her "mirror trick" in a way to watch us from the mirror.
. LOL! it made me feel all sorts of things. and i never went back for years after that. but now that i work at sephora, im seeing the cast members' POV. i wouldnt go to the extreme of watching clients through a mirror
. i generally want to help people look for things or answer questions. im at work bound for how many hours, so i would like my shift to fly by and that usually happens by helping out clients. so having the cast members pay attention to you is half and half. half making sure you arent stealing, and half making sure your being tended to.

you really wont believe the type of people who steal.....theres a woman whose on an electric scooter that steals and is known for it at our location so we keep our eye on her everytime she walks in. what surprises me is that these people come back!!!!
 

Latest posts

Top