!!!!!Coastal Scents Controversy!!!!! PLEASE WATCH

KristyVictoria

KristyVictoria

Well-known member
Quote:
Originally Posted by carlierae26
This is such a fine powder, it's bound to create clouds of dust that's easily breathed in. You can't control how much of this stuff is airborne, nor can you control (with out ventilation) how much is breathed in. How much can you breath in with out it harming you? If there's any chance of harm, then it should be pulled off the shelf. Or, at the very least, a warning should be issued on the package to not breath this stuff... and let us as consumers, take that risk with out harm to the company that produced this stuff. And since this is fine powder, you can easily "snort" this stuff.

But I think the hype is more about the treatment versus the product. I've heard a few horror stories about CS.

This stuff isn't even dangerous if you inhaled a jar of it, sorry.
Is Silica Powder in MakeUp Forever HD powder dangerous? | The Beauty Brains
 
blazeno.8

blazeno.8

Well-known member
Quote:
Originally Posted by MissResha
i dunno, if it were me, i would probably have to correct the issue too. like, if someone were blasting your product isn't safe when it is, you kinda have to say something. kathy is a presence on youtube also, so for her to not say anything would make it seem as though that chick was right (i dont know her name, sorry). she's well within her rights to rate her a 1 or reply with a rebuttal. it may seem childish/unprofessional, but i would rather her say something than not.

Kathy was well within her right to reply, but the focus of her reply was misdirected. Instead of consumer education about the confusion of the shared common name "silica" and acknowledging the fear that it might cause, she blasted a former loyal customer and lost many others in the process.
 
Phillygirl

Phillygirl

Well-known member
Quote:
Originally Posted by blazeno.8
Kathy was well within her right to reply, but the focus of her reply was misdirected. Instead of consumer education about the confusion of the shared common name "silica" and acknowledging the fear that it might cause, she blasted a former loyal customer and lost many others in the process.

I agree which is why it is sad.
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Willa

Willa

Well-known member
Quote:
Originally Posted by blindpassion
Customer service aside, I think its really sad that CS has lost a ton of customers due to concerns about their product safety... even though its thoroughly been proved that there is no risk, but now they have lost many customers due to this safety scandal, due to fear mongering, and due to folks making accusations before they do the proper research.

And I feel bad for the girl who so strongly made those videos saying that they wear suits and masks, not for cosmetic grade silica... she fought pretty hard for something that she did not have hard facts about.

She was probably so mad that she brought it up in the subject just to create some kind of ''double'' controversy, aside from how she'd been treated...

She was also supposed to remove ALL her videos one hour after she made the last one... Last time I checked, they were still there.

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blindpassion

blindpassion

Well-known member
Quote:
Originally Posted by Willa
She was probably so mad that she brought it up in the subject just to create some kind of ''double'' controversy, aside from how she'd been treated...

She was also supposed to remove ALL her videos one hour after she made the last one... Last time I checked, they were still there.

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That is true,

I definitely understand why she felt the need to bring up the silica thing again, but, she was wrong - and I feel bad for her that she fought so hard and so publicly, for something that she hadn't done enough research about.
 
amyzon

amyzon

Well-known member
In regards to several comments... Legal action, really? This girl posted a YouTube video discussing her experience expressing concerns in regard to a product and Coastal Scents very apparent disregard for her inquiry; she did not begin a smear campaign against Coastal Scents. There is a huge difference. Why would she be sued for relating her experience with a company on a website? It's free speech and it would be absolutely ridiculous for her to fear legal action. She didn't run to the press and slander the company. Not to mention what exactly would Coastal Scents stand to gain from it? They're not a huge corporation with some stellar public reputation to protect, and this YouTube girl has nothing to hand over to them! Just sayin.
 
blindpassion

blindpassion

Well-known member
Quote:
Originally Posted by amyzon
In regards to several comments... Legal action, really? This girl posted a YouTube video discussing her experience expressing concerns in regard to a product and Coastal Scents very apparent disregard for her inquiry; she did not begin a smear campaign against Coastal Scents. There is a huge difference. Why would she be sued for relating her experience with a company on a website? It's free speech and it would be absolutely ridiculous for her to fear legal action. She didn't run to the press and slander the company. Not to mention what exactly would Coastal Scents stand to gain from it? They're not a huge corporation with some stellar public reputation to protect, and this YouTube girl has nothing to hand over to them! Just sayin.

(Customer service aside) -

That's all fair and well, but consider the sheer number of customers that CS will loose due to fear over their product safety? You can see in the comments on that girls video and youtube page, comment after comment of people publicly declaring they will never purchase from CS again, that they are afraid of their products and that they might be contaminated, and that they are throwing out all of their CS products. From the companies point of view - this one video alone and the false information regarding product safety that is broadcast in it - could have a huge effect on their sales. I'm not saying I think legal action is the answer, but you can understand where they would get that idea from.
 
Phillygirl

Phillygirl

Well-known member
Quote:
Originally Posted by Willa
She was probably so mad that she brought it up in the subject just to create some kind of ''double'' controversy, aside from how she'd been treated...

She was also supposed to remove ALL her videos one hour after she made the last one... Last time I checked, they were still there.

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what were the other videos about?
 
Heiaken

Heiaken

Well-known member
I think it really is sad that people think that CS products would be comtaminated in some way and I do understand that they got upset over that video (if I were a seller I would get upset and angry too).

But still because of the handling of the cituation I prolly wont purchase from them again.
 
astronaut

astronaut

Well-known member
Honestly, I find this whole silica controversy thing to be quite funny. (NOT ABOUT THE COASTAL SCENTS CUSTOMER SERVICE) It just reminds me that people easily fear what they do not understand, but most importantly, not question it.

There are people who have reported to have died from ingesting too much water. Should we stop drinking water?

I also wanted to add that how many people drink and or smoke? I think it's safe to say that we all know they have been proven to cause lung and liver cancer. And how many people care enough to stop?

Interesting on how so many people are freaking out about the scary spherical silicone dioxide that's been FDA approved...
 
Septemba

Septemba

Well-known member
Quote:
Originally Posted by MissResha
btw, i dont think being called ignorant is necessarily an insult. its an honest word to be used when someone is talking about something and they dont have ALL the facts. i'm not gonna stop shopping at coastal scents because of all this drama. its not like kathy called her a bitch.

I agree. I was expecting it to be a personal email where they really laid into her, but it seems like her first video (innocently) caused a flood of emails to CS and they panicked.

It seems like the consensus is shifting to her being ignorant now, anyway!

I also don't understand the huge fuss over the lady rating her clip a 1. She obviously disagreed with the content and was concerned about the backlash? So?

I don't think it was necessarily professionally handled but I think it has been blown up to epic proportions.
 
ohnna-lee

ohnna-lee

Well-known member
Quote:
Originally Posted by blazeno.8
Kathy was well within her right to reply, but the focus of her reply was misdirected. Instead of consumer education about the confusion of the shared common name "silica" and acknowledging the fear that it might cause, she blasted a former loyal customer and lost many others in the process.

When you have knowledge of your product the common mindset is that everyone else does also. Like how could they not know, right?!?

I think that is why it wasn't dealt with better. Now that I know the facts believe me, I am now looking at this girl like she's an idiot also. Before I was like "YOU GO GIRL!!!" As you can see some are still not changeable and dead set that this is a harmful product. This will hurt CS, that girl knew full well that it would.
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Kathy could have handled it better by tagging her videos and making people's fears subside with a clear statement. I still say CS has legal grounds to go after this girl. So she gave her video ONE FREAKIN STAR... and called her what she is be it IGNORANT!!! Come on people, this girl isn't all that smart in certain respects, but she sure knows how to word things to hurt a company. That is wrong! If you don't get what I mean fast forward to the end statement and tell me she isn't on the school yard trying to destroy another girls reputation because she was picked on. You have to watch what you say about a company, this isn't simple gossip heard between friends, this is worldwide. She got this out to a lot of viewers and changed people's minds. Do not think this stops at YouTube... we are watching it, aren't we!
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I'm just glad we have smart beautiful people here to inform us, not everyone else has that luxury.
 
Septemba

Septemba

Well-known member
^ I agree. She really only made the connection between silica and CS, not the other co's using it! So where is the line drawn between opinion and slander, legally? I will be interested to see what CS does next because I imagine they are reeling.
 
ohnna-lee

ohnna-lee

Well-known member
Quote:
Originally Posted by MissResha
what did kathy say? i cant find it
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#37 CreamPuffer put a video in this thread
 
Blushbaby

Blushbaby

Well-known member
Jay-sus! I'm sick of hearing about it to be honest, talk about hysteria. Use CS, don't use CS ..do what you want! Some of the YT comments are so dumb.
 
astronaut

astronaut

Well-known member
Oooh! And I wanted to add another fun fact:

Quote:
Safety Information
The Food and Drug Administration (FDA) has reviewed the safety of Silica and permits its use as an anticaking agent and for other uses in food. Silica as silica aerogel is Generally Recognized as Safe (GRAS) for use in food as an anti-foaming agent. Silicon Dioxide is Generally Recognized as Safe (GRAS) for use in paper and paperboard coming into contact with food.

COSMETICSINFO.ORG - Your source for safety information about cosmetics and personal care products
 
MACLovin

MACLovin

Well-known member
Quote:
Originally Posted by Blushbaby
Jay-sus! I'm sick of hearing about it to be honest, talk about hysteria. Use CS, don't use CS ..do what you want! Some of the YT comments are so dumb.

I agree! It's not like some big scandalous episode where she called the girl a crackwhore or something, lol.. I mean yes, she could have handled the situation a little more professionally, but I don't think people should be freaking out at the level they are.

I know some may jump ship because of this, but I just bought the 88 palette from them and i'm quite enjoying it. I'm not about to say I'll never order from them again, that's kind of extreme as none of these shenanigans have affected me in any way. So... yeah.
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