UK Release Dates Discussion - All Brands Welcome!

[Anitacska]

Absolutely disgusted with Debenhams customer services. I e-mailed them about not being able to order, they e-mailed back to say phone up and place the order by phone. So I did. The woman I spoke to had no idea what she was doing, kept putting me on hold, didn't understand anything about the beauty clubcard and after 20 minutes she told me she couldn't place the order for me. She said try the website again, it should work in an hour. (It still doesn't work by the way!). She said she needs a code for the 10% off (you don't, it's automatic if you buy 2 or more beauty products) and I wouldn't get any beauty points if I order by phone. She also thought I wanted to pay with my points, and kept putting me on hold to ask her manager. Absolutely attrocious.

This wasn't the first time I had trouble with trying to order by phone and their customer services seems really rubbish. I'm now going to miss out on a £5 voucher (for credit card holders) because of this. Not happy.

 

[toobusytostitch]

Possibly not the time to mention that I've just ordered the Bobbi Brown new shimmerbrick from Debenhams? Order seemed to go through OK this morning. I had problems with them some time last year, got absolutely nowhere with them on the phone - just got told to keep on trying on-line! They lost an order that way as I think I ordered from HofF instead.

 

[SNJx]

Debenhams customer service tend not to know much about the beauty side of the site, I've had similar problems were they've not known about the beauty club card and the points system. They also tend to be quite rude over the telephone. However, I had one gentleman who sourced me FOL l/s from a Debenhams store and sent it me after they claimed they couldn't fulfil my order. That was nice of them. I hope the site is working soon so you can get your order in!

 

[Anitacska]

I think it really depends on who you deal with. Unfortunately for me I came across an unhelpful b*tch. It's all sorted now, thanks to a helpful lady, who phoned me yesterday and placed the order for me, and said she would add the extra 500 points that I missed out on since it wasn't my fault.

Possibly not the time to mention that I've just ordered the Bobbi Brown new shimmerbrick from Debenhams? Order seemed to go through OK this morning. I had problems with them some time last year, got absolutely nowhere with them on the phone - just got told to keep on trying on-line! They lost an order that way as I think I ordered from HofF instead.

 

[rockin]

I went into HoF today and got the Guerlain Attrape Coeur palette. I had £20 in HoF Reward vouchers, so it only cost me £18. I also got free samples of Lancome foundations. The SA was very helpful

 

[mushroomteagirl]

There'll be another Debenhams 10% off beauty starting 5th March, not sure how long it lasts.

 

[Anitacska]

The new mineralize lipsticks are up on the Mac website as well as the foundation and some other bits. I won't be buying any of the lipsticks, they are £20! It's really ridiculous, Mac think they're high end now, more and more expensive all the time. If I want high end, I'll buy high end, but £20 for a Mac lipstick? No thanks.

On that note, I'm wearing the new fuchsia Maybelline 14 hour lipstick today. Of course it doesn't last for 14 hours, try 4 (without eating!), but the colour is lovely and so is the formula, very creamy and not drying at all. I also got the coral one, looking forward to trying it out tomorrow.

 

[mushroomteagirl]

The new mineralize lipsticks are up on the Mac website as well as the foundation and some other bits. I won't be buying any of the lipsticks, they are £20! It's really ridiculous, Mac think they're high end now, more and more expensive all the time. If I want high end, I'll buy high end, but £20 for a Mac lipstick? No thanks.

On that note, I'm wearing the new fuchsia Maybelline 14 hour lipstick today. Of course it doesn't last for 14 hours, try 4 (without eating!), but the colour is lovely and so is the formula, very creamy and not drying at all. I also got the coral one, looking forward to trying it out tomorrow.

Oh deary me, fair enough you get 40% more lippie but who ever geyts through a full normal size one anyway unless it's an absolute favourite!

I don't know if anyone has been on MAC chat recently to ask about forthcoming collections, release dates, etc but the past few times they've refused to give out any information at all and just tell me to wait until i get the e-mails which never come until days anything i want is sold out anyway. It's a good job resources like Specktra exist with the attitude they are taking recently.

 

[ladymac1]

The new lipsticks are meant to be a high end option- extra quality and size with a magnetic tight lid. They are lovely though more expensive... Still cheaper than Chanel though! But meant to have that same quality- same with the new foundation...just a new higher end line and separated from the rest of the products a bit like the pro long wear range. Hope that info explains a bit?!

 

[Anitacska]

I still won't be buying them. £20 for a lipstick is taking the piss, even if it's 40% bigger, especially as I haven't finished a lipstick in over 10 years. Also the bullet looks fugly. Half matte, half shiny, and so bulky.

 

[SNJx]

It's a shame because there's some lovely colours! Even though I own high end lipsticks I couldn't justify spending that much. I'd have preferred it if they would have been normal size at a similar to normal price. I've only ever gone through creme cup l/s because its my everyday colour, every other l/s has plenty left! Maybe I'll change my mind once I get to see them in person

 

[ladymac1]

Yeah I know what you're saying its still a lot. It's good that mac have a big range at the normal price...if they were all 20 it would be a massive problem

 

[duku]

The packaging of those new MAC products is vile.

 

[mushroomteagirl]

yeah i'm really not a fan either, sure they had to change the packaging for the bigger bullet but they could have done a better job than this. They look like they could be a knockoff version of the regular line

 

[Anitacska]

OMG! I've just seen that BeautyBay is selling the new China Glaze holographic nail polishes for £16 each! WTF? Regular China Glaze polishes cost £7 or so. They're not even as holographic as the Color Club ones and those cost a LOT less. I don't think so...

EDIT: I have found them from Nail Polish Direct for £8.95 each and free delivery and decided to order them. I can't be worrying about customs and shipping costs.

 

[tats]

oh me neither.. they can keep them!!!

 

[rockin]

Just seen Barry M write this on Facebook


[h=5][/h] Barry M
[h=5][/h] ‎**Mail Alert**

Due to new regulations set out by Royal Mail we can no longer use their services to send Nail Paint and Spray Tan. Therefore all UK, European and International orders that include Nail Paint and Spray Tan will be sent via UPS or City Link. For further information please see our Customer Service page: http://www.barrym.com/information/customer-services/

Thanks xx

 

[Anitacska]

Thanks xx

Just typed up a reply on my phone and lost it, humph! Anyway, I thought you could still send nail polish with the Royal Mail within the UK. Or can you not anymore?

Went shopping today (first time in weeks!) and almost didn't buy any make up or nail polish, but then I went into TK Maxx. They had some Orly polishes form the holiday collection, a set of 3 for £14.99. I got Angel Eyes, Miss Conduct and Unlawful. AE and MC had been on my wishlist forever, so I was well pleased. I also got an OPI Skyfall magnetic polish (the red one) for £12.99 and a Butter London nail polish and lipgloss set for £8. I also ordered the new Polka.com OPI polish and all 12 of the China Glaze hologlam ones last night. Must. stop. buying. polish.

 

[toobusytostitch]

Just typed up a reply on my phone and lost it, humph! Anyway, I thought you could still send nail polish with the Royal Mail within the UK. Or can you not anymore?

Yes you can - I JUST (about twenty minute ago) received my order from Debenhams including nail polish - it had a big 'dangerous materials' sticker on, but it came by Royal Mail for sure. Got the new NailsInc Feathers polishes - yes all three

- with my Bobbi Brown Lilac Shimmer Brick - it's a LOT pinker than I'd expected, but still SO pretty. Got a couple of the shadow sticks from Bobbi Brown too. Can't play with them for some time, as surrounded by family!

Just heard that 11 year-old has got into our chosen secondary school, so very happy

 

[jennyap]

Yes you can - I JUST (about twenty minute ago) received my order from Debenhams including nail polish - it had a big 'dangerous materials' sticker on, but it came by Royal Mail for sure. Got the new NailsInc Feathers polishes - yes all three

- with my Bobbi Brown Lilac Shimmer Brick - it's a LOT pinker than I'd expected, but still SO pretty. Got a couple of the shadow sticks from Bobbi Brown too. Can't play with them for some time, as surrounded by family!

Just heard that 11 year-old has got into our chosen secondary school, so very happy

Strangely, I received an order from Debenhams today too - one of the new Clinique Chubby Stick eye shadows, and an Illamasqua polish. Nothing at all about it being dangerous materials, and it was a Royal Mail delivery!