MAC FAQ: Back2MAC (B2M)

kkischer04

Well-known member
Has anyone returned anything in the Las Vegas area recently? Where'd you go and were they really picky about the metal?
 

fafi

Well-known member
Quote:
Originally Posted by erine1881
that's a bunch of bullshit man! waiting til its off the floor? i've never even heard of that. did they let you do it the second time, after you explained you did it earlier at that same store?

since i'm at a counter, we can only give a lipstick for b2m, but we allow regular bullets (excluding VG of course), slimshines (which all locations are required to allow, as per a company-wide memo sent out, but for some reason not all locations allow
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) and any LE bullet. there is no rule that LE aren't allowed or that they are but you have to wait a certain amount of time.

i would print off the policy as stated on the website and take that in. hell, its even stated in the PKM:

by returning 6 mac primary packaging containers to a mac counter, the customer receives a free mac lipstick of his/her choice (except for VGs). customers who provide their name and address/emailaddress to be entered into the CRM database will now have the option of choosing from 3 product categories when returning their 6 emptymac primary packaging containers. by returning 6 empties to a mac store, these customers will now be able to choose a lipstick, a single eyeshadow (excluding mineralize duo or pro palettes) or any of the following lip products as their free product: any lipstick (except for VG), clear or tinted lipglass (excluding VG), chromeglass, lipgelee, lustreglass or plushglass.

the expanded b2m program was added to and updated in the PKM on 10/07. the slimshines should be added in the next PKM update. this should arrive any day now.

see, no rules excluding LE or having to wait til they're off the floor. if they refuse, tell them it states this in the PKM, and if they still don't honor it, ask for the contact number for their MRO, and call and complain. this is the current policy and must be honored by ALL locations.
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ok. i'm done now!


When the holiday collections come out, would it be possible to get dazzleglass or the couture lipglass as B2M at MAC stores?
 

BaDKiTTy69

Well-known member
Quote:
Originally Posted by fafi
When the holiday collections come out, would it be possible to get dazzleglass or the couture lipglass as B2M at MAC stores?

Yeah, I wonder about dazzleglasses too. I will hold my empties until they come out then.
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MACATTAK

Well-known member
Quote:
Originally Posted by fafi
When the holiday collections come out, would it be possible to get dazzleglass or the couture lipglass as B2M at MAC stores?


I'm pretty sure it's a no. Don't the dazzleglass run about $16.00 or $16.50?
 

slick

Well-known member
i was able to B2M for a Dazzleglass at my local freestanding when they first came out earlier this year....but that was back before they required the metal pan for e/s depots so who knows what they're up to now
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erine1881

Well-known member
Quote:
Originally Posted by fafi
When the holiday collections come out, would it be possible to get dazzleglass or the couture lipglass as B2M at MAC stores?

since i work at a counter and not a store, i'm not sure about the dazzleglass, but i will ask when i'm at update.

i'm gonna say a big no to the couture lipglass. they cost more to make than regular lipglasses, which is why they cost more. again, i don't work at a store so i can't be for sure, but i'm still gonna say no. anyone?
 

fafi

Well-known member
Quote:
Originally Posted by MACATTAK
I'm pretty sure it's a no. Don't the dazzleglass run about $16.00 or $16.50?

True, but they do give plushglass which is $17.50 so I guess i'll have to wait and see!
 

MACATTAK

Well-known member
Quote:
Originally Posted by fafi
True, but they do give plushglass which is $17.50 so I guess i'll have to wait and see!

At the store I go to you can only get things that are in the $14.00 to $14.50 area. I've even asked about different glosses, and they said no due to the price. It just goes to show that every store/counter seems to have different rules, so it's probably just best to check with the one you plan on going to.
 

aimerbijoux

Well-known member
I've never done B2M before so I have a question... can I take my studio fix powder foundation compact and studio fix concealer as empties? They aren't empty...but they are "dipping". I don't want them anymore because its really breaking me out and irritating my skin (I don't get this irritation with mineral foundation). Or will MAC not accept it since theres still a lot of product left? Will I need to somehow get rid of the product left?

edit: I heard some of the rules have changed, but are mascara tubes are still being accepted? What about quads? (these count as 1 right?)

TIA!
 

erine1881

Well-known member
Quote:
Originally Posted by aimerbijoux
I've never done B2M before so I have a question... can I take my studio fix powder foundation compact and studio fix concealer as empties? They aren't empty...but they are "dipping". I don't want them anymore because its really breaking me out and irritating my skin (I don't get this irritation with mineral foundation). Or will MAC not accept it since theres still a lot of product left? Will I need to somehow get rid of the product left?

edit: I heard some of the rules have changed, but are mascara tubes are still being accepted? What about quads? (these count as 1 right?)

TIA!


they don't have to be empty, and yes, mascara and quads count as one each.
 

jannat84

Member
hi...i've never b2m'ed and was wondering if they will take back the blush compact minus the pan...i depotted a few blushes and put them in a palette but was wondering if the eyeshadow pan policy applied to blush pans as well??

TIA
 

MUALindsay

Well-known member
Anyone know if the St. Louis Freestanding store is still taking empties without the plastic or metal pan? Thanks!
 

xxprettyinblkxx

Well-known member
Quote:
Originally Posted by erine1881
this has been answered many times.

at stores, you get a lipstick (lipstick, slimshine, mattene), shadow (regular pot only, no MES or pans) or lipgloss (lipglass, lustreglass, plushglass, lipgelee, or chromeglass), but only if you have your information entered into the computer. if you don't, then you only get a lipstick.

at counters, you get a lipstick (lipstick, slimshine, mattene) only.



wait, what do you mean by having information entered into the computer? i'm confused...
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erine1881

Well-known member
Quote:
Originally Posted by xxprettyinblkxx
wait, what do you mean by having information entered into the computer? i'm confused...
th_dunno.gif


they enter your name, address and phone number into their store computer. after that's been entered, you can choose between the 3 products as your freebie. if you refuse to give them that info, all you can get is a lipstick as your freebie.

that's all there is to it.
 

fafi

Well-known member
Quote:
Originally Posted by fafi
True, but they do give plushglass which is $17.50 so I guess i'll have to wait and see!

I just B2M today for a dazzleglass that came with the holiday collection. The manager said that he just got an email saying that u can B2M for a dazzleglass!
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3773519

Well-known member
I just depotted like about 30 eyshadows. i think i counted i could get like 8 items... and now with dazzleglass allowed I'm going to see if i get one i didnt order yet. This should hold me down till my little black box with RSS items come in monday!
 

MACATTAK

Well-known member
Quote:
Originally Posted by fafi
I just B2M today for a dazzleglass that came with the holiday collection. The manager said that he just got an email saying that u can B2M for a dazzleglass!
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This is very cool! Was it a counter or store?
 

aimerbijoux

Well-known member
So what do you do exactly? Just take your empties in a bag and approach an MA? What do you say, "I have the 6 containers for B2M" ? lol sorry i'm a dork, I'm just kinda nervous since its my first time. Do you also make a purchase when you get your freebies (I know you don't have to, but do you do it anyway?)
 

fafi

Well-known member
Quote:
Originally Posted by MACATTAK
This is very cool! Was it a counter or store?

It was at a store. The counters only offer lipstick, mattene, or slimshine for B2M.
 
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