All Things Sephora

DMcG9

Well-known member
Well, ladies, I feel like I have never had to WORK so hard for $50 before in my life. lol I called in at 9:54 and got off the phone at 10:42. I wasn't on hold long before I got Camille on the line. She was super sweet. Guess who apparently was never on "the list"? I was on hold for a total of 6 times during this call. I have the Sephora hold song memorized. I will need a lobotomy to get that song out of my head.
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I told her that I was looking at my automated response email so I KNOW that I sent it on the 11th. So "as a one time courtesy" she said they would give me the $50 credit because they looked at my account and saw the points and such. Poor Camille's computer gave her problems and she had to talk to a supervisor four times but my order with the $50 credit FINALLY went through. I got ballsy at the end and asked about getting any points for the trouble and mentioned the 1,000 points some people had been given. She said that they had never given anyone 1,000 points and that it was just a rumor circulated on social media "to get people stirred up." lol Anyway, I got $50 and 250 points. She was very polite and apologized many times. I made sure to thank her profusely at the end because she was great and I'm sure she's having a rough day. I got an email confirmation and the $50 credit was applied so now I can finally put all this behind me.
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I hope you all get your $50 credit too, ideally with much less work.
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Interesting that your account fell through the cracks too. I love the "one time courtesy" spiel they are doling out *rolls eyes*. You have the proof in form of your emails (dated) and their automatic reply email not to mention your account history which would indicate you held the adequate number of beauty bank points to participate in Epic Rewards. Just make it right, Sephora and stop making it seem like you are doing customers a huge favour.
I feel sorry for the agents fielding the calls about this and I sympathize that their computer system is clearly a p.o.s. ... you'd think with the amount of profit Sephora rakes in they'd try to upgrade that. We already know that they hoard our spent pennies like Scrooge because it's criminal what they charge in said points for us to get deluxe samples based on the money spent to collect those points.
 

elegant-one

Well-known member
Speaking of more red lipsticks... I finally took the plunge last week and ordered three Besamé lippies. They arrived yesterday so I swatched them today in case anyone is interested.
My hand is probably NW25 right now.

From top to bottom: American Beauty, Cherry, Red Velvet





Those look really beautiful on you. I don't have AB yet. It's lovely. These lipsticks are amazing on..I think.
 

Prettypackages

Well-known member
Speaking of more red lipsticks... I finally took the plunge last week and ordered three Besamé lippies. They arrived yesterday so I swatched them today in case anyone is interested.
My hand is probably NW25 right now.

From top to bottom: American Beauty, Cherry, Red Velvet





beautiful...
going to call Sephora now..
 

Medgal07

Well-known member
Speaking of more red lipsticks... I finally took the plunge last week and ordered three Besamé lippies. They arrived yesterday so I swatched them today in case anyone is interested.
My hand is probably NW25 right now.

From top to bottom: American Beauty, Cherry, Red Velvet





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Too much temptation---I love reds!
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Medgal07

Well-known member
Woo hoo---this is turning out to be YSL shipping day----Vee, Sis
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My YSL powder & brush shipped from Bloomies ---check your E-mail. I totally forgot about that preorder!!!
Bosch you ordered too didn't you????
 

boschicka

Well-known member
Woo hoo---this is turning out to be YSL shipping day----Vee, Sis
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My YSL powder & brush shipped from Bloomies ---check your E-mail. I totally forgot about that preorder!!!
Bosch you ordered too didn't you????
Yes, I did but haven't checked my email yet. I'm on it!
 

boschicka

Well-known member
Yes! I got a YSL Couture Eyeshadow Palette that I don't yet own. Now, I know the Epic Reward included 8 of these, but at least I got one for almost free, dangit!
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Awesome Bosch!!!! Which palette?
Can't remember the number......the one with the greens!
 

Prettypackages

Well-known member
OH wee, not today, y'all, not today. The asshole at Sephora told me I had to forward them a copy of my email as proof that I sent it before 8/25. I said, even though there are people who did not have to do so.. He is like, you haven't called on your account in over a year... OK AND??? He said, well people have been very eager about this and calling. I told him, I was patiently waiting until 9/1/2015, per your email, so I had no reason to call. He said, oh. REALLY DUDE? So, he is like have you forwarded the email yet, I asked if he had access to it and he said no, it's a huge inbox and it will be reviewed.
 

elegant-one

Well-known member
OH wee, not today, y'all, not today. The asshole at Sephora told me I had to forward them a copy of my email as proof that I sent it before 8/25. I said, even though there are people who did not have to do so.. He is like, you haven't called on your account in over a year... OK AND??? He said, well people have been very eager about this and calling. I told him, I was patiently waiting until 9/1/2015, per your email, so I had no reason to call. He said, oh. REALLY DUDE? So, he is like have you forwarded the email yet, I asked if he had access to it and he said no, it's a huge inbox and it will be reviewed.
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