B2M - Read before posting questions about Back to MAC.

[erine1881]

Re: MAC Recycling Question

Quote:

Originally Posted by Pushpa you realize that you shouldn't be doing this. it's actually against policy

interesting, seeing as how all of us at my counter and the closest freestanding store do this (among the other locations in the state i am sure). we were even told by our trainers to do this. i was told to do it when i got hired. they just can't B2M marked gratis containers since they are given to us (told to me by my trainer in october). we can't get the free B2M item, but friends and family can B2M with our empties for a product for themselves. when my sister goes to B2M, they ask her how is it that she has so many. she tells them that i work for MAC and i give em all to her. they recycle them and she gets her product. we haven't been told otherwise.

where did you hear that it is against company policy?

 

[fluers_echo]

Re: Back 2 MAC Information - Please read before posting on B2M

may i know if b2m is just for America and Canada? Anywhere else in Europe they have this too?

 

[MACGoddess]

Re: Back 2 MAC Information - Please read before posting on B2M

B2M should be a worldwide program if I have it correctly... And here is some information from a Product Specialist (me) to clear up the Back to MAC program:

There are two ways you can recycle containers at MAC, at the MAC Counters or at the MAC Stores.

When you bring 6 items of anything glass, plastic or metal to a MAC Counter you are rewarded by being allowed to choose a free lipstick. Whether it is LE or permanent does NOT matter!

When you bring 6 items to a MAC Store AND have your name, address and e-mail in our customer MAC Addict database, you are eligible for an expanded B2M program. This allows you to choose a free lipstick, lipgloss or potted eyeshadow. Now HERE is where the real clarification comes in, this is what falls under the categories of the three choices:

LIPSTICK = regular lipstick, LE lipstick, Pro Longwear, Pro Longwear Lustre, Mattene, and Slimshine

LIPGLOSS = Clear Lipglass, Tinted Lipglass, Lustreglass, Lip Gelee, Plushglass, Laquer, Pro Longwear Gloss Coat, Chromeglass, Laquer, and 3D Gloss

EYESHADOW = permanent potted shadows, LE potted shadows, Mineralize e/s, and Mineralize e/s duos

Now you are NOT allowed to recycle depotted eyeshadows because the packaging must be in tact since that is how it was sold to you. Also people will do this intending to use the pot without the e/s pan as one B2M and the pan without the pot as ANOTHER B2M and that is called cheating... You are already being allowed FREE FULL SIZE product here, they don't have to do this at all!

Also if you are B2M-ing a mini lipglass you got in a gift set, you MUST B2M the whole set and it only counts as ONE B2M item since that is how it was sold to you.

Any other questions please feel free to contact me!

 

[erine1881]

Re: Back 2 MAC Information - Please read before posting on B2M

i work at a counter, and i was told it is only a bullet lipstick, since that was MACs original product.

i was also told that the only items you can get at the store are a bullet lipstick, potted eyeshadow, or lip/lustreglass, or lipgelee. any of these can be perm/LE product, as long as it is $14. this would exclude slimshine, mattene, prolongwear, plushglass, lacquer, MES, etc. this is what my sister is told when she B2Ms at a store.

and, before i worked for MAC, i used to B2M depotted shadows. it was an SRM that told me how to depot them and then to B2M them. we actually count and look at the B2M stuff when people turn them in. since we are a counter, we rarely get pans B2Md, but when we do, we look at them and make sure they are reg. pans, and not depotted pans. if people actually looked at the stuff, they would see that they are depotted pans, seeing as how don't have the same magnet that reg. pots do, so people wouldn't be able to cheat by turning both in separately.

i'm gonna have to check with our PS and see if she has the same info that you do.

 

[MACGoddess]

Re: Back 2 MAC Information - Please read before posting on B2M

Quote:

Originally Posted by erine1881 i work at a counter, and i was told it is only a bullet lipstick, since that was MACs original product. i was also told that the only items you can get at the store are a bullet lipstick, potted eyeshadow, or lip/lustreglass, or lipgelee. any of these can be perm/LE product, as long as it is $14. this would exclude slimshine, mattene, prolongwear, plushglass, lacquer, MES, etc. this is what my sister is told when she B2Ms at a store. and, before i worked for MAC, i used to B2M depotted shadows. it was an SRM that told me how to depot them and then to B2M them. we actually count and look at the B2M stuff when people turn them in. since we are a counter, we rarely get pans B2Md, but when we do, we look at them and make sure they are reg. pans, and not depotted pans. if people actually looked at the stuff, they would see that they are depotted pans, seeing as how don't have the same magnet that reg. pots do, so people wouldn't be able to cheat by turning both in separately. i'm gonna have to check with our PS and see if she has the same info that you do.

You should have gotten a memo yesterday about it. My manager printed it out and gave it to me. I would ask your management about it first not your PS bc at some counters they aren't quite as involved.

I am honestly not sure if at a counter you get the Pro Longwear etc as a lipstick as well or if that is just part of the expansion for the store's B2M system.

 

[candi17]

Re: Back 2 MAC Information - Please read before posting on B2M

I just called the customer service number on the MAC website to ask about B2Ming the depotted eyeshadows and she told me you DO NOT have to have the pans in the pots. She told me to have the store call them if I had a problem with turning in depotted empties.

There is obviously some confusion somewhere.

 

[MACGoddess]

Re: Back 2 MAC Information - Please read before posting on B2M

Quote:

Originally Posted by candi17 I just called the customer service number on the MAC website to ask about B2Ming the depotted eyeshadows and she told me you DO NOT have to have the pans in the pots. She told me to have the store call them if I had a problem with turning in depotted empties. There is obviously some confusion somewhere.

I would say that maybe she was confused or misinformed bc it has been this way for over 2 years since I have worked for MAC. We absolutely cannot take back depotted e/s bc that is not the way they were sold to you. It must be the packaging in its entirety, that is why we ask for the whole l/g gift set as one empty, bc it was sold to you like that.

 

[Indian Barbie]

Re: Back 2 MAC Information - Please read before posting on B2M

what about pro pan eyeshadows? are they B2Mable?

 

[Shanns]

Re: Back 2 MAC Information - Please read before posting on B2M

"I would say that maybe she was confused or misinformed bc it has been this way for over 2 years since I have worked for MAC. We absolutely cannot take back depotted e/s bc that is not the way they were sold to you. It must be the packaging in its entirety, that is why we ask for the whole l/g gift set as one empty, bc it was sold to you like that."

that makes no sense to me. theyre recycling the container so whats it matter.. I b2m'd atleast 30 to 40 pots- no pan, melted so bad it wont go together, broken and beat up... they do not have to be intact...

 

[hello_kitty]

Re: Back 2 MAC Information - Please read before posting on B2M

last week i b2m'd 6 depotted e/s at a freestanding store and they didn't say a word. in fact, the girl complimented me on how well i depotted! i guess most of the time people totally destroy the pot, and yet mine are still technically usable. but they didn't say anything about it not being acceptable.

i have 6 more i need to turn back in... then i am getting nothing but pans from here on out. just had to buy enough potted ones to get my final 6, haha.

 

[exoticarbcqen]

Re: Back 2 MAC Information - Please read before posting on B2M

I agree with the few posts above me, I have B2M'd depotted shadow pans and pots, intact and seperately. Over the last year, atleast 30-40 and I live in a large city with a very very large mac location and no ones ever told me I couldnt. Afterall, dont they just want the empty products back so they can melt them and make new ones? It would semi sort of defeat the purpose to impose restrictions ie. must have the lids, pots, pans etc. thats just stupid in my opinion and im glad I have never run into this problem with any mac associate.

 

[artificial]

Re: Back 2 MAC Information - Please read before posting on B2M

I had a problem with bringing back de-potted eyeshadows.. They counted them, took them in, & were ringing up my purchase while I was talking about the program with one of the girls. I mentioned de-potting & I suddenly had THREE associates jumping on me, telling me I couldn't do that, I had to return the empties WITH the metal pan because "it could be used as a B2M product since they sold pro-palettes".

Lesson learned: Don't mention you've de-potted. They don't check, I went back a few days later & got my three [!] free shadows.

 

[lin143kayp]

Re: Back 2 MAC Information - Please read before posting on B2M

Yeah I've done all these things above.., Including taking in emptys with still a little bit of lipstick or lipglass in it.

 

[*Star Violet*]

Re: Back 2 MAC Information - Please read before posting on B2M

Has anyone tried B2M with depotted eyeshadows at a Downtown Toronto Mac store and been successful? I have 4 depotted e/s containers and 2 more and I'm alittle worried about going...don't want to be let down as I really want another eyeshadow!

 

[artificial]

Re: Back 2 MAC Information - Please read before posting on B2M

Ugh. The Ottawa Rideau freestanding store is being difficult with de-potted eyeshadows.

 

[.k.]

Re: Back 2 MAC Information - Please read before posting on B2M

does anyone know if they take back the worn out eyelash curler for b2m?

 

[MAChostage]

Re: Back 2 MAC Information - Please read before posting on B2M

For anyone who is interested: I went to the MAC store in the Florida Mall in Orlando yesterday with my empties and was told that, although they'd do it "this time", they normally do not accept depotted shadows -- SO... yes, they checked to see if they'd been depotted -- that was the first thing they did.

My counter, however, takes them depotted with no question (thus far).

 

[Kuki]

Re: Back 2 MAC Information - Please read before posting on B2M

I B2M yday, with depotted eyeshadows. without opening them, you wouldnt know they were depotted. The MA turned the pot over and shouted at me. she just screamed "WHAT IS THIS???????????????????????" I got scared and wanted to cry :-( and she said what the hell is this?......... she was mad that i took the stickers off! I said, "urm, its eyeshadow" and she said "you have to keep the stickers on bcos i need to write down what the product is, next time if you take the label off you cants B2M" does anyone else know about this? or was the MA on her periods? Ive B2M before at a store, and no problems.

 

[silverbelle282]

Re: Back 2 MAC Information - Please read before posting on B2M

Quote:

Originally Posted by Kuki I B2M yday, with depotted eyeshadows. without opening them, you wouldnt know they were depotted. The MA turned the pot over and shouted at me. she just screamed "WHAT IS THIS???????????????????????" I got scared and wanted to cry :-( and she said what the hell is this?......... she was mad that i took the stickers off! I said, "urm, its eyeshadow" and she said "you have to keep the stickers on bcos i need to write down what the product is, next time if you take the label off you cants B2M" does anyone else know about this? or was the MA on her periods? Ive B2M before at a store, and no problems.

aww. don't cry over jerks! i love B2M, i know it's a unique program that i should be thankful for, and i am. but, i'm a customer, too. i don't just conjure up all those empties. i EMPTY them because i love to PURCHASE mac. clearly, the policy varies greatly from region to region, and the boundaries of b2m-ing are ambiguous at best, as evidenced by this thread alone, and that isn't your fault so don't feel shitty about it or like you did something wrong.

that sucks and i'm sorry you got treated that way. i never heard of that myself (in NY here). hmm maybe that doesn't help much . . . she was probably having a bad day/year/life or had some other inadequate reason to treat you like that. if i were you i would just go to another store/counter for all your mac needs. and maybe even file a complaint about her behavior with customer service or something like that.

 

[noahlowryfan]

Re: Back 2 MAC Information - Please read before posting on B2M

does the container have to be clean? for example, liquid foundation. do you have to clean the jar first before b2ming?