Have you ordered from Selfridges before? If yes, how did your experience go? I placed an order for the eyeshadow palette as I was hesitant and waited too long on the VB site.I just went ahead and ordered from Selfridges...
I've never ordered with them apart from one time last year (for the VB collection then even), and it wasn't a fun situation then. They "shipped out" the package but didn't notify me (I saw it randomly because the money was taken from my Visa). I was tracking it and then it suddenly didn't ship out anymore and there was some error code in the DHL tracking link. It took me some mails to their customer service to find out that they apparently the stock was damaged in the warehouse.
Logical solution to me would be to either remake the package (items were still available on the site then) or just send me my money back. They did neither! They kept saying that they never took my money because it wasn't shipped, and that it was just a claim on my card. But I know what a claim looks like and they already took my money because technically they marked it was shipped out.
CS and their socials were a mess, they kept ignoring what I was asking in my mail, saying I should contact CS (which I was) and my bank as it was their fault (I did speak with my bank and there was nothing they could do, it was up to the store). In the end I had to open a claim with Paypal and Visa to get the money back. In the end they even sent me an e-mail that they said the Paypal issue was taken care of and no money was taken, whilst it was obvious they finally did a refund in the end.
I now ordered with them again because there is no other info of other retailers, plus one bad experience doesn't mean it'll always be a bad experience. But I've been reading stories on trustpilot this past hour and I don't know, I'm hoping someone has more positive experiences with them!
Sorry for the long story but I can still feel the frustration.