i've been dealing with this kind of issue in these couple weeks...
i'm new to makeup, esp. to MAC... i'm 18 years old but i look like a 15.. which sucks...
when i entered MAC at the very first time, no one actually bothered to 'serve' me... like i didn't even exist at all... i knew that that would happen, so it didn't really disturb me... but as i went there more frequently, i started to realize that most of the MAs or SAs (no idea about the differences) weren't really friendly at all.. some were just plain rude....
there was this girl..... at MYER melbourne city... i asked her if they got painterly paintpot.. and she replied, "we do.." and she just stood there.... it was kind of an awkward moment.. it was like it was enough for me knowing that they DID have painterly p/p... i made a face and i said, "uh-huh... so.. i want to get it..." i had the urge to add, "DUHH!!" but i didn't dare.. i don't know if it's just me or.....
basically,, they just prefer serving girls with tons of makeup on, especially vibrant eyeshadow...
as far as NICE MAs goes... i have some good experiences with girls named Sarah.... one is from MAC chapel st. and one is from KIT cosmetics in MYER melbourne... not sure if KIT does have MAs, but Sarah is such a lovely girl....!!! i really really like her,, and she's just so prettily natural... ^^ and Sarah from MAC pro at chapel is really really helpful... she helped me pick lots of colors for myy pro pan palette and she gave me some useful advices.... as soon i entered the store, she came straight to me and offered assistance.... the other day i went to chapel st,, the girls were all busy chatting.... one of 'em did offer help though....